There is a very immediate need for online review management systems these days. After all, the rise of the internet means that people can now express their opinions about things faster and easier. If you are a business owner, this is a very easy way for your customers to share their opinion about your products and services. It doesn’t matter if they hate or love you because your clients can post their opinions online in the form of reviews. The reviews about your business typically go directly to your official site or social media accounts or to any other websites that aggregate online reviews.
Online reviews are now the new word of mouth. The reviews you get can either make or break your business. With a lot of opportunities for your customers to publicize your reviews, it is difficult to know how you can handle these as the owner of the business. Online review management is the best way for you to gain an edge amidst this world filled with review sites and five star ratings.
Online Reviews and Their Impact
Consumers today don’t just flock to review websites just so they can leave comments about their preferred businesses. However, they also go online when trying to decide where their business should be taken. With the help of the internet, potential buyers can look for online reviews of services and products that different companies offer from different parts of the globe. These include people who frequent your business before. Your prospect customers do this more than what you may think.
Statistics revealed that 97% of consumers go online to look for local businesses and check online reviews about them every single year. About 12% of these people look online for businesses each day.
Business reviews are the first results that pop up every time a consumer searches for a business online. They come up before they even get the chance to click on a search engine result. To top it all, the things consumers see online will likely have a significant effect on the choices they make. Positive online reviews attract 68% of consumers to choose your business and negative ones will push away a staggering 40%. So, with almost two-thirds of potential consumers having an opinion about your business just after they read less than 6 reviews, you have to make sure that your patrons only say good things online about your business.
Best Places to Look for Online Reviews about Your Business
You can find different kinds of reviews online and each review can have dramatic effect on your business. Thus, you have to know what you should look for and where you should search every time you peruse the web for your business reviews.
Even though people don’t leave their full-on reviews on the social networking pages, the sites can make it easy for completely unhappy and satisfied customers to let their online friends know right away what and how they think of your business. If you claimed your business on the different social media sites such as Facebook, your customers will get more opportunities to leave ratings and reviews for other people to see.
With the help of the best review generation software, you can be sure that your business can use reviews to your advantage.